Versand

Shipping Policy

Thank you for choosing our store.

We are committed to providing safe, reliable, and efficient shipping services to ensure that your order is delivered smoothly and on time.

This Shipping Policy explains our shipping destinations, processing times, delivery estimates, tracking procedures, and related shipping information.

1. Shipping Destinations

We currently provide shipping services to the following European countries and regions:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

If your delivery address is outside the regions listed above, please contact our customer support team before placing your order to confirm shipping availability.

2. Shipping Fees and Carriers

We currently offer free standard shipping to all supported destinations.

The shipping carrier will be selected based on factors such as:

  • Product type;

  • Warehouse location;

  • Inventory availability;

  • Delivery destination;

  • Transportation conditions.

Our shipping partners may include:

  • UPS;

  • FedEx;

  • Other reliable international logistics providers.

To ensure efficient delivery and provide the best available service, we reserve the right to select or change shipping carriers when necessary.

3. Order Processing Time

Orders are processed after payment confirmation and successful order verification.

Under normal circumstances:

Order Processing Time: 3–5 business days

Processing times do not include weekends or public holidays.

During promotional periods, holidays, or times of increased order volume, processing times may be extended.

We will make every reasonable effort to process and ship your order as quickly as possible.

4. Estimated Delivery Time

The estimated delivery schedule is as follows:

Service Estimated Time
Order Processing 3–5 Business Days
Shipping Transit Time 5–8 Business Days
Total Estimated Delivery Time Approximately 8–13 Business Days
Shipping Fee Free

Please note that delivery times are estimates only and may vary depending on factors including:

  • Shipping destination;

  • Transportation schedules;

  • Customs clearance procedures;

  • Weather conditions;

  • Public holidays;

  • Local courier operations;

  • Force majeure events.

Actual delivery times may differ from estimated times due to circumstances beyond our reasonable control.

5. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing:

  • Shipment confirmation;

  • Tracking number (where available);

  • Tracking instructions.

Tracking information is usually updated within 48–72 hours after shipment.

If tracking information is unavailable after this period, please contact us and we will assist you in checking the shipment status.

6. Shipping Delays

Although we work hard to ensure timely delivery, delays may occur due to circumstances including:

  • High shipping volumes;

  • Holiday seasons or promotional events;

  • Customs inspections;

  • Weather-related delays;

  • Carrier service adjustments;

  • Local delivery interruptions;

  • Force majeure events.

If your order does not arrive within the expected delivery timeframe, please contact us.

We will cooperate with the shipping provider to investigate the situation and provide appropriate assistance.

7. Order Changes and Cancellations

Before Shipment

If your order has not yet entered the shipping process, you may contact us to request:

  • Shipping address changes;

  • Contact information updates;

  • Order detail corrections;

  • Order cancellation.

We will make every reasonable effort to assist you, depending on the current status of your order.

After Shipment

Once your order has been shipped, changes or cancellations are generally no longer possible.

If a package is returned due to:

  • Refusal of delivery;

  • Incorrect shipping information;

  • Failure to receive the package;

any applicable shipping, handling, or return costs may be deducted from the refund amount where permitted.

8. Customs Duties and Import Taxes

Customs regulations vary by country and region.

Depending on local laws, your order may be subject to:

  • Import duties;

  • Value Added Tax (VAT);

  • Customs clearance fees;

  • Other government-required charges.

Any applicable customs duties, taxes, or fees are determined by local authorities and are the responsibility of the recipient where required by law.

We recommend checking your country's import regulations before placing an order.

9. Shipping Issues

Please contact us promptly if you experience any shipping-related problems, including:

  • Tracking information has not been updated for an extended period;

  • Unable to track your shipment;

  • Package lost during transportation;

  • Package damaged upon arrival;

  • Incorrect product received;

  • Order not delivered within the estimated timeframe.

To help us investigate your request efficiently, please provide:

  • Order number;

  • Recipient's name;

  • Email address used for the order;

  • Tracking number (if available);

  • Photos of the package or product (if applicable).

Our customer support team will review your request and provide assistance as soon as possible.

10. Contact Us

If you have any questions regarding shipping methods, delivery times, tracking information, or other shipping-related matters, please contact us:

Customer Support

📧 a01096365353@gmail.com

We will respond to your inquiry as soon as reasonably possible and assist you with any shipping concerns.

Thank you for choosing our store.