Versand

Shipping Policy

Thank you for choosing our products. To help you better understand our order processing, shipping arrangements, and delivery procedures, please read this Shipping Policy carefully before placing an order.

This Shipping Policy applies to all products purchased through our website. If you have any questions regarding shipping, please feel free to contact us.

1. Shipping Destinations

We currently offer shipping to the following European countries and regions:

  • Germany

  • Austria

  • Italy

  • Spain

  • Portugal

  • Poland

  • Czech Republic

  • Slovakia

  • Slovenia

  • Croatia

  • Greece

  • Romania

  • Bulgaria

  • Estonia

  • Latvia

  • Lithuania

If your shipping address is outside the countries listed above, please contact us before placing your order. We will confirm whether shipping to your location is available.

2. Shipping Fees

We offer free standard shipping to all of the destinations listed above.

The shipping carrier will be selected based on the product type, warehouse location, inventory availability, and delivery destination to ensure safe and efficient delivery.

Our commonly used shipping partners include:

  • UPS

  • FedEx

  • Other international carriers offering comparable service

To maintain efficient delivery, we reserve the right to select or change the shipping carrier without prior notice when necessary.

3. Order Processing Time

Orders will be processed as soon as possible after successful payment has been received.

Under normal circumstances:

  • Order Processing Time: 3–5 business days

Order processing time does not include weekends or public holidays.

During major promotional events, holiday seasons, or periods of unusually high order volume, processing times may be extended. We will make every reasonable effort to minimize delays.

4. Estimated Delivery Time

Estimated delivery times are as follows:

Shipping Item Estimated Time
Order Processing 3–5 business days
International Shipping 5–8 business days
Shipping Fee Free
Shipping Method UPS, FedEx, or equivalent international carriers

Most orders are expected to arrive within 5–13 business days.

Actual delivery times may vary depending on the destination, weather conditions, customs inspections, transportation delays, or other circumstances beyond our reasonable control. Therefore, all delivery estimates are provided for reference only.

5. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email, which typically includes:

  • Shipping confirmation;

  • Tracking number (where available);

  • Instructions for tracking your shipment.

Tracking information is generally updated within 48–72 hours after shipment.

If tracking information is still unavailable after this period, please contact us, and we will assist you in verifying the shipment status.

6. Shipping Delays

Delivery times may be extended due to circumstances including, but not limited to:

  • Public holidays or peak shopping seasons;

  • Severe weather conditions;

  • International transportation delays;

  • Customs inspections or clearance procedures;

  • Carrier operational adjustments;

  • Force majeure events;

  • Local delivery disruptions.

If your order has not arrived within the expected delivery timeframe, please contact us. We will work with the shipping carrier to investigate the shipment and assist you as quickly as possible.

7. Order Changes and Cancellations

Before Shipment

If your order has not yet entered the shipping process, you may contact us to request:

  • Changes to the shipping address;

  • Updates to your contact information;

  • Corrections to your order details;

  • Order cancellation.

We will make every reasonable effort to accommodate your request based on the current processing status of your order.

After Shipment

Once an order has been shipped, shipping information generally cannot be modified and the order cannot be canceled.

If a package is returned because it was refused, an incorrect address was provided, or delivery could not be completed, we may deduct the actual shipping and handling costs incurred from any applicable refund.

8. Customs Duties and Import Taxes

Import regulations vary by country.

Depending on your local laws and customs requirements, your order may be subject to:

  • Import duties;

  • Value Added Tax (VAT);

  • Customs clearance fees;

  • Other government-imposed charges.

Any applicable customs duties, taxes, or fees are determined by the relevant customs authorities and are the responsibility of the recipient where required by local law.

We recommend reviewing your country's import regulations before placing an order.

9. Shipping Issues

Please contact us as soon as possible if you experience any of the following:

  • Tracking information has not been updated for an extended period;

  • Tracking information cannot be found;

  • Lost shipment;

  • Package damaged during transit;

  • Incorrect item received;

  • Delivery has exceeded the estimated timeframe.

To help us investigate your request more efficiently, please provide the following information whenever possible:

  • Order number;

  • Recipient's name;

  • Email address used when placing the order;

  • Tracking number (if available);

  • Photos of the product or package (if applicable).

We will review your request promptly and assist you in resolving the issue.

10. Contact Us

If you have any questions regarding shipping methods, delivery times, shipment tracking, or any other shipping-related matters, please feel free to contact us.

Customer Support

📧 a01026959885@gmail.com

We will respond to your inquiry as soon as reasonably possible and assist you with any shipping-related concerns.